•  LAEI staff are trained in the policies and procedures to ensure respect, privacy and confidentiality is maintained.
• LAEI ensures that the dignity, rights and privacy of the participant and other parties involved are respected at all times.
• If at any time you feel that your privacy or dignity is not respected, the Program Supervisor and/ or Clinical Director is to be notified immediately. Complaints can also be made by following the Feedback, complaints and disputes section specified below. LAEI will address this issue as a matter of urgency.
• Information regarding your child and family is only gathered for the purpose of providing a quality service.
• LAEI will only share information about your child with individuals or organisation that you have consented to.
• Photos and videos will only be used based on what has been consented to as per the form provided.
• Data taken while your child is receiving LAEI services will only be used to inform adjustments to behavioural strategies and program recommendations. Written permission will be gained if this data is to be used for research purposes, with the subject being de-identified.
• The child’s representative/s (legal guardian/s) have the right to access the information pertaining to you and your child at your request. This information can be obtained by contacting the Clinical Director.
• If there’s a data breach relating to your information, then our organisation will follow the “Data Breach Management Policy and Procedure” which requires us to inform you, deal with the breach and protect your safety.
• Additional details regarding privacy and dignity can be provided by requesting a copy of our Privacy Policy and Privacy Statement, Information Management Policy, Data Breach Policy or Consent Policy

LAEI has a growing waiting list and aims to support you as well as others in need. While current families are of the utmost priority for us, we will be following a process with families who do not contact us, after repeated contact attempts.

LAEI Process for non-contactable participants:

1. LAEI will contact you by text, phone AND email. We will contact you on 3 separate occasions.

2. If we do not hear from you after 14 days, we will send a letter to you by post, requesting you to make contact.

3. If you do not contact us within 7 days of this letter being sent, LAEI will determine that you no longer wish to receive services.

4. Your therapy session time will be allocated to another individual requiring therapy.

5. If you contact us after this time and request services, we will happily add you to the waiting list.

6. LAEI will notify you when a space becomes available for therapy services.